Refund Policy

A LEGAL DISCLAIMER

Effective Date: November 20th, 2025
Company: Hero Peptides LLC
Website: www.HeroPeptidesLab.com

Acceptance of Terms

By accessing, browsing, or purchasing products from this website (the “Site”), you agree to be bound by these Terms of Service (“Terms”), forming a binding agreement between you (“User,” “Customer,” or “Buyer”) and Hero Peptides LLC (“Company,” “we,” “us,” or “our”). If you do not agree to these Terms, you must not use the Site or purchase any products.

You affirm that you are at least 21 years of age and legally capable of entering into binding contracts. You are solely responsible for ensuring that your use of this Site and any products purchased complies with all applicable local, state, and federal laws.

Research Use Only Disclaimer

All products sold by Hero Peptides LLC are intended exclusively for laboratory research purposes and are not for human or animal consumption, medical, diagnostic, therapeutic, or commercial use.

By purchasing from us, you represent and warrant that:

You are a qualified researcher or acting on behalf of a licensed research institution.
You will use the products solely for lawful, in-vitro research purposes.
You will not use, nor permit others to use, our products for any prohibited purpose, including but not limited to ingestion, injection, implantation, inhalation, topical application, or any other direct human or animal exposure.

RETURNS & REFUND POLICY

Hero Peptides LLC

At Hero Peptides LLC, we stand behind the quality and integrity of our research compounds. Due to the sensitive, perishable, and regulated nature of our products, all sales are considered final. However, we do offer a 30-day satisfaction guarantee, evaluated on a case-by-case basis, to ensure fairness and customer confidence.

Damaged, Defective, or Compromised Products

If your order arrives damaged, compromised, or otherwise defective, you must contact us within 24 hours of delivery and provide clear supporting documentation (such as photos, packaging details, or batch information).
If your claim is approved, you may be eligible for a refund or store credit, issued at our discretion.

Important Notes

We do not accept physical returns of any products under any circumstances.
All buyers are solely responsible for the safe, lawful, and compliant disposal of any research materials, following all applicable local, state, federal, and institutional guidelines.
Hero Peptides LLC does not replace or refund products that have been improperly stored, mishandled, altered, or used in any manner inconsistent with their designated in-vitro research-only purpose.